CUSTOMER FAQ

CUSTOMER – FREQUENTLY ASKED QUESTIONS (FAQ)

Q1. Are there any Customer Guides for the various Apps?

A1. Yes. Below are the currently available Customer Guides (with associated weblinks so you can directly download them to your computer). The Customer Guides augment the “In-App” Tooltips and Helpscreens:

I-LIVE-ON.CREATOR APP – CUSTOMER GUIDE

I-LIVE-ON.NOWSTORY PLAYER APP – CUSTOMER GUIDE (coming soon)

I-LIVE-ON.VR-THEATER PLAYER APP – CUSTOMER GUIDE

Q2. How do I convert a Word document (.docx/.docm/.doc) file into a Text (.txt) file?

A2. Our I-LIVE-ON.System will only accept the .txt file type for documents. This is for very pragmatic reasons, so as to enable all written documents to be rendered in the App – for now and for the future. Therefore, this requires our Customers to first convert their .docx/.docm/.doc Word files and save them as .txt. Text file. Diagram below provides details on how to perform this conversion (refer p.4 of the I-LIVE-ON.CREATOR App Customer Guide):

Q3. Why won’t my file display in a NowStory Presentation?

A3. The I-LIVE-ON.System will allow you to store any file in your NowStory. This does not guarantee that your file can be displayed in a NowStory presentation. This is especially true for proprietary formats such as Microsoft docx (refer Q2).

Note: Files can be retrieved from your NowStory ILO file at anytime even if they cannot not be displayed in a NowStory presentation. It is recommended that you add files in the supported media formats which are the most popular ones in use today. If you have a media file that is not supported there are many ways to convert it into a format supported by all our Player Apps.

Q4. How to change the order of my Tiles in a Category?

A4. Diagram below provides details on how to change the Tile play order (refer p.2 of the I-LIVE-ON.CREATOR App Customer Guide):

Q5. How do I View / Delete a Tile?

A5. Diagram below provides details on how to change the View / Delete a Tile (refer p.3 of the I-LIVE-ON.CREATOR App Customer Guide):

Q6. How to I setup my Google-Drive Share Access?

A6. Diagram below provides details on how to setup your personal Google-Drive so that it can interact with the I-LIVE-ON.Creator App (refer p.7 of the I-LIVE-ON.CREATOR App Customer Guide):

Q7. How does our Subscription System work (related to your Checkout Cart)?

A7. If you order an App or a Service, and it is available via a Subscription, then the billing process and management of your billing credit / debit card is handled by the Shopify System (and their affiliates). I-LIVE-ON does not get access to your card information. The Shopify System will also provide your Subscription details by giving you access to your information so that you can self-manage it as you see fit. The screenshots below show you part of the I-LIVE-ON process that Shopify provides to you:

The Shopify System will then send you an email with the associated One Time Password (OTP), and when applied the screenshot below shows your subscription information, that you can self-manage: